Any cancellations of standard orders must be done within 24 hours from time of order. Most pieces are ready for shipping within 7 days of ordering, but some orders require additional time in production since the majority of our work is made by hand in our studio.
We ship via USPS. We offer $8.5 flat rate priority shipping on all domestic orders by priority mail with signature confirmation and $19.5 for International shipping by EMS service. Please note that USPS delivery quotes indicate the amount of time needed for shipping, but do not include the time needed to prepare your order. All orders shipped overseas and to Canada are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are not included in avec new york's quoted shipping charge and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US. Insurance for the package is optional upon requests.We are not responsible for any stolen or lost packages after the package has been delivered to the right shipping address.
If you are not fully satisfied with your purchase,We will accept items for exchange or return for store credit only. Please ensure that the item is returned in unworn and re-saleable condition with complete original packaging within 7days of receipt. Returns after the 7days period are not accepted. If you would like to make a return, please email for a return authorization at: firstname.lastname@example.org (no refund will be granted without return authorization). For your protection, please pack your returns in the original box, return your order with an insured courier (e.g.USPS, FedEx, UPS,EMS) and retain your receipt. avec New York is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, credit will be issued for merchandise amount only. We do not refund shipping charges on return items. *All personalized items, custom orders and wholesale order are final sales. Items received as gifts may be exchanged for another item of equal value.* Wholesales are all final sales unless items are defective. When the items are defective, it must be informed to us within 48 hours from it's arrival time. Regarding cancelation of the items had been special ordered including wholesales are not refundable in any reasons.
The following terms of services and any other rules posted on our site (collectively the "tos") constitute an agreement between avec new york (avec new york , "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the avec new york website, related micro-sites accessed through the url www.avecnewyork.com, related domain names, and any other website or micro-site of avec new york (collectively the "site"). by visiting the site, you are accepting and consenting to the practices described in the tos. we may modify the tos from time to time and your continued use of this site (or any of our other sites) following such change shall signify your agreement to be bound by the modified tos.
In order to make purchases on the site you will be required to provide your personal details. in particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. these are our terms of eligibility. the site is available only to individuals and others who meet the above terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to avecnewyork and paypal.com, our payment security provider, and who have authorized to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.
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